Privacy Policy

Effective Date: January 1, 2020
Last Updated: May 5, 2025

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Katalyst Performance & Rehab, LLC ("Katalyst PT," "we," "our," or "us") respects the privacy of our clients, users, and website visitors ("you," "your"). This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit our website, www.katalystpt.com (the "Website"), or interact with our services.

By accessing our Website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website or submitting any personal data.

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1. Information We Collect

We may collect the following categories of information from or about you:

a. Personal Information

Information that can be used to identify you as an individual, including but not limited to:

• Full name

• Email address

• Phone number

• Date of birth

• Physical or mailing address

• Emergency contact details

• Insurance details (if applicable)

• Health information voluntarily provided for scheduling or treatment purposes

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b. Payment Information

If you make a purchase or book services, we (or our third-party payment processors) may collect billing and credit card information. We do not store full payment card details on our servers.

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c. Health Information

In the course of scheduling appointments, conducting evaluations, or providing physical therapy or fitness services, you may voluntarily provide Protected Health Information (PHI) subject to HIPAA protections. Such information is treated with the highest standards of confidentiality and will only be used or disclosed in accordance with applicable law.

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d. Device & Technical Information

When you use our Website, we may collect certain technical information automatically, including:

• IP address

• Browser type

• Operating system

• Referring URLs

• Pages visited

• Time spent on site

This information is used to understand how visitors engage with our website and improve user experience.

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2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and administer services requested by you

• To confirm appointments, send service-related messages, and facilitate communication

• To process payments and issue invoices or receipts

• To improve our Website and service offerings

• To maintain internal records and comply with legal or regulatory requirements

• To send promotional emails, newsletters, or updates where legally permitted and with your consent, if required

• To analyze user behavior for website optimization and marketing analytics

• To protect the rights, property, or safety of Katalyst PT, our users, or others

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3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. With Service Providers

We may share your data with trusted third-party vendors who assist in operating our Website, booking software, email systems, or payment processing. These entities are contractually obligated to safeguard your information and use it solely for the purpose for which it was provided.

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b. With Health Insurance Providers or as Required by Law

If applicable, we may share information with insurance companies for billing purposes or as required by law, regulation, subpoena, or legal process.

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c. In Connection with Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business or assets, user data may be transferred as part of that transaction, subject to the same protections set forth in this Policy.

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d. To Protect Legal Rights

We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms, or to protect our legal rights.

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4. Data Security

We implement reasonable administrative, physical, and technical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information transmitted through the Internet.

If we experience a data breach involving your personal information, we will notify you in accordance with applicable laws and regulatory requirements.

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5. HIPAA Compliance

Where applicable, certain client data may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Katalyst PT complies with all applicable HIPAA regulations when handling PHI, including ensuring business associate agreements with third-party vendors that process such data.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business obligations. When no longer needed, data will be securely deleted or anonymized.

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7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request access to the personal data we hold about you.

• Correction: You may request that we correct or update inaccurate or incomplete information.

• Deletion: You may request that we delete your personal information, subject to certain exceptions.

• Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information in Section 11 below.

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8. Cookies and Tracking Technologies

Our Website may use "cookies" and similar technologies to enhance user experience and improve functionality. You may adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, disabling cookies may affect your ability to access certain features of the Website.

We may also use third-party analytics tools (e.g., Google Analytics) to analyze Website usage patterns. These services may use cookies to collect anonymized usage information.

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9. Children's Privacy

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it.

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10. External Websites

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for the privacy practices of such external sites. You are encouraged to review the privacy policies of any third-party websites you visit.

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11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.

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12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Katalyst Performance & Rehabilitation, LLC
321 Hamburg Turnpike.  Wayne, NJ 07470
hello@katalystpt.com
862-203-1570
www.katalystpt.com